Deep Discount DVD - EVIL

This company is evil. They screwed up a Christmas order I placed with them. I ordered with them because they said the movies were in stock and would ship right away. I didn't order w/ Amazon cause they said the movies wouldn't ship until after the holidays. I ordered on 12/9 and they didn't ship anything until the 22nd. Then what they did ship was completely the wrong movie. I had to run out Christmas Eve and try to find replacements. I sent them back their movie and they said they would credit my card as soon as they received the wrong movie back. They not only did not credit my card after a month, they sent me a notice that they were sending me my order! I contacted them again and said that the movies had better be free since I specifically told them that I wanted my money back and not the movies since I went out and purchased them already. Now they have credited and re-charged my card all on the same day. They respond to cs@deepdiscountdvd.com w/ e-mail address that do not accept e-mails. So you respond to their e-mail, only to find it bounced back to you 12 hrs later. This company has been completely impossible to deal with.

I do a lot of my shopping online and I deal with any issues regarding my orders via e-mail. I do not work for a company that allows any personal calls and I don't have forever to wait for someone to answer a phone after going through a 10 min phone tree. They make it impossible to achieve any resolution. I have asked them to call me numerous times. They will not even acknowledge that I have done this or that I have repeatedly asked them how come I can't respond to their e-mails to me. This company is BAD.

iRobot

I just have to say that I received an iRobot Roomba Scheduler www.irobot.com last year for my birthday and I have LOVED it. We have hardwood floors and 3 long hair cats (one of which is pushing her way on to my lap as I type) Roomba has been a wonderful addition to our home. The cats ignore her and the cat hair dissapears :-) No more little balls of cat fur following around the humans. Recently my Roomba became lame, one of her little rolling legs became bent :-( and she would only go round in circles and then stop and beep sadly. I contacted iRobot and they have a replacement program where you can replace the Roomba for $95.00 when they are out of warranty, as mine was. You pay to ship the old one to them but they pay to ship the new one to you, just as soon as they receive the old one. I must say that the customer service was excellent and, not to be racist, the customer service folks actuall spoke english as their first language and so were very easy to work with. Calling wasn't a nightmare of phone trees either, a humam was easily reached, and they actually promptly answer their customer service e-mails also. Raves for iRobot! for a product that delivers to expectations and to their customer service team that actually provides customer service.

oh, yeah, Happy New Year.

Waiting For The Miracle

(Leonard Cohen, co-written by Sharon Robinson)
Baby, I've been waiting,
I've been waiting night and day.
I didn't see the time,
I waited half my life away.
There were lots of invitations
and I know you sent me some,
but I was waiting
for the miracle, for the miracle to come.
I know you really loved me.
but, you see, my hands were tied.
I know it must have hurt you,
it must have hurt your pride
to have to stand beneath my window
with your bugle and your drum,
and me I'm up there waiting
for the miracle, for the miracle to come.

Ah I don't believe you'd like it,
You wouldn't like it here.
There ain't no entertainment
and the judgements are severe.
The Maestro says it's Mozart
but it sounds like bubble gum
when you're waiting
for the miracle, for the miracle to come.

Waiting for the miracle
There's nothing left to do.
I haven't been this happy
since the end of World War II.

Nothing left to do
when you know that you've been taken.
Nothing left to do
when you're begging for a crumb
Nothing left to do
when you've got to go on waiting
waiting for the miracle to come.

I dreamed about you, baby.
It was just the other night.
Most of you was naked
Ah but some of you was light.
The sands of time were falling
from your fingers and your thumb,
and you were waiting
for the miracle, for the miracle to come

Ah baby, let's get married,
we've been alone too long.
Let's be alone together.
Let's see if we're that strong.
Yeah let's do something crazy,
something absolutely wrong
while we're waiting
for the miracle, for the miracle to come.

Nothing left to do ...

When you've fallen on the highway
and you're lying in the rain,
and they ask you how you're doing
of course you'll say you can't complain --
If you're squeezed for information,
that's when you've got to play it dumb:
You just say you're out there waiting
for the miracle, for the miracle to come.